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Known Problems / Solutions - Updated 24th October 2019

Discussion in 'Feedback & Support' started by J-turn, Oct 24, 2019.

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  1. J-turn

    J-turn Moderator Staff Member

    List of the known problems and solutions where we have them

    General / All Game Problems
    Issue 1 - Game path not set correctly in the JustRace Client

    Although the client is NOT required for JustRace, if it is installed then it will be used when you click "Join Session" icon (image 1) in JustRace portal. The client tries to find your game paths during install but if you have more than one steam game library it will often fail. If the path is set incorrectly you will see image 2 when you try to join a server.

    Solution 1

    Double click the red JustRace client icon in your task tray and correct the paths to the games (image 3)

    Solution 2

    Stop the JustRace client but right clicking the red JustRace icon in you task tray and selecting "Exit" (image 4).

    Long Term Plan
    • We will be improving the automatic detection of game paths so that those with multiple steam game libraries (quite common) will be configured correctly during install of the client.
    • The error message (image 2) will be improved to tell you to configure the client
    Image 1: Join Session Icon:
    upload_2019-10-24_9-39-45.png

    Image 2: Unable to find EXE error message
    upload_2019-10-24_9-38-45.png

    Image 3: Paths to Games in JustRace Client
    upload_2019-10-24_9-47-37.png

    Image 4: Exit Client
    upload_2019-10-24_9-44-11.png

    RaceRoom Specific Issues
    Issue 1: Steam Launch Options Not Applied / Automatic Join of Server Fails
    If you have any launch options for RaceRoom specified in steam (image1) then these need to be replicated to the JustRace portal. If they are not then they will not be applied and it is likely that after trying to join a server from the JustRace portal you end up just sat on the main JustRace menu and you are not automatically joined to the server.

    Solution 1
    Copy the settings from steam launch options (image1) to your JustRace Profile (image 2)

    Solution 2
    Remove the launch options from steam. We appreciate that this is not likely to be what you want to do!

    Long Term Plans
    We are looking at automatically detecting the launch options you have specified in steam for RaceRoom for those that are using the client. For those not wishing to install the client they will have to use Solution 1 above.

    Image 1: Steam Launch Options for RaceRoom
    upload_2019-10-24_9-51-58.png

    Image 2: Configuring RaceRoom Launch Options i
    upload_2019-10-24_10-6-41.png
     
    Last edited: Oct 24, 2019
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